Check out our Education pages for great information on digital and standard photography.

General Sevice Questions

• How do I send my images to Phopar online?
• What are the costs of shipping?
• What if I'm not happy with my print quality?

General Photo Questions

• What type of paper does Phopar use to print my photos?
• Does Phopar offer matte or glossy paper?
• What is the lifespan of my prints?
• What does individual color correcting mean?
• Can I add white borders to my prints?
• Can I adjust the crop on my photos?

Digital Questions

• What color profile does Phopar use?
• What file format should my files be saved in?
• What resolution should my files be saved at?
• Can I order Black & White or Sepia prints from my files?
• How do I send my digital files to Phopar?

Photo Finale Questions

• What is the Dropbox?
• What is the Photo Finale Quick Start software?
• How much does it cost to create my own album?
• Is there a space limit to how many images I can upload to my album?
• How long will my photos remain in my album?
• Do I have to download any software to use the album?
• Can other people view my album?
• What are the system requirements for the QS software?

-General Sevice Questions-

How do I send my images to Phopar online? back to top
Phopar has 2 online options for you to use to send us your files. The Dropbox, and our Photo Finale Quick Start software. The Dropbox is a browser based upload feature that doesn't require you to download any software, but because it uses your browser to upload images to Phopar it can be a very slow process (depending on your internet connection). We highly recommend our customers use our second option, Photo Finale QS. Photo Finale QS is a software that requires a 12mb download, but once downloaded to your computer you will have an award winning photo retouching and printing software at your finger tips. This method of sending us images is much faster than the Dropbox and will allow you to send many more files at much larger sizes.

What are the costs of shipping? back to top
Visit our shipping page for all of our shipping costs.

What if I'm not happy with my print quality? back to top
Phopar gaurentees that you will love the quality of your photos. If you are not satisfied with the quality of the prints you receive, please send us an email within 30 days of receiving your order. Include your order number, the prints you are unhappy with, and the reason you were unsatisfied. You will be required to return the photos to us in order to recieve your refund.

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-General Photo Questions-

What type of paper does Phopar use to print my photos? back to top
Phopar uses Konica and Fuji papers on our printers.

Does Phopar offer matte or glossy paper? back to top
You can order your prints on luster or glossy paper. If you do not specify a paper type we will automatically print luster.

What is the lifespan of my prints? back to top
Phopar prints have a lifespan of about 75 years. All of our paper goes through a standard chemical process that ensures long lasting color.

What does individual color correcting mean? back to top
Individual color correcting means that each one of your files or negatives are individually inspected by our trained employees. We adjust for density and a natural skin tone.

Can I add white borders to my prints? back to top
Yes, white borders can be added to any print whether it's from a digital file, negative, or slide. We also offer a wide variety (black, torn, etc.) of borders online that you can add to your prints at no charge.

Can I adjust the crop on my photos? back to top
Yes, you can control the crop of your prints online when using Phopar's Photo Finale for no extra charge. We will also crop your photos in store for you for a small fee.

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-Digital Questions-

What color profile does Phopar use? back to top
Our system is set up to recieve files that are based on the industry standard RGB color space. The RGB color space is the default setting for most digital cameras and software. If your images are not RGB we require that you save them as sRGB before you send them to Phopar. If we do not recieve your files RGB we will charge a $2.00 fee for converting them.

What file format should my files be saved in? back to top
Your digital files should be saved as either JPG or TIFF files. Your files must be in RGB color mode, we can not except greyscale files. And make sure to save your files at 8Bits/Channel.

What resolution should my files be saved at? back to top
The resolution of your file depends on your expected print outcome. If you use a good quality digital camera or scanner at a high resolution and with minimal compression, you will be very happy with the results. The term "Resolution" relates to the number of pixels. The more pixels the better your resolution. For more detailed information on what size you should save your files to please use our Digital Tips page for a reference.

Can I order Black & White or Sepia prints from my files? back to top
Yes, you can convert the files yourself, or send instructions for us to convert the files for you at no extra charge as long as the files are RGB. We will charge an additional fee for converting files that are not RGB.

How do I send my digital files to Phopar? back to top
You can send your digital files to Phopar two ways: by Dropbox or by using our Photo Finale software. We prefer that our customers do not send us image files through email because of viruses and harmful files that are easily transferred via email.

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-Photo Finale Questions-

What is the Dropbox? back to top
The Dropbox is a browser based upload feature that doesn't require you to download any software, but because it uses your browser to upload images to Phopar it can be a very slow process (depending on your internet connection). Once you've uploaded your images using the Dropbox feature you can then order prints, cards, or gift items online. We will print your order and send you an email when your order is complete.

What is the Photo Finale Quick Start software? back to top
Photo Finale QS software is a software you can download onto your home PC (this software does not currently work with Mac computers) to organize, fix and print your digital images. For more detailed information on how this software works and of all it's many features please visit THIS page.

How much does it cost to create my own album? back to top
There is no cost to create your own album. We have a free membership that allows you to create up to 3 albums at no charge. You can purchase additional albums by upping your membership plan. View our Membership plans HERE.

Is there a limit to how many images I can upload to my album? back to top
There is space limits to each of our memberships. The space limit per membership is shown below

• Free Membership - 300 Megabytes
• Silver Membership - 600 Megabytes
• Gold Membershop - 900 Megabytes
• Platinum - 1 Gigabyte

How long will my photos remain in my album? back to top
All of our Membership plans expire after 1 year. You will recieve an email notification before your account is set to expire. If using our Silver, Gold or Platinum plans your photos will be removed if you cancel payment.

Do I have to download any software to use the album? back to top
No, you can create albums online through your browser (Firefox, Internet Explorer, AOL, etc). To create and access those albums you must first sign up for a membership and then you can click on the tab link on our HOME page that says "Members" to access your online account.

Can other people view my album? back to top
Yes, you can share your album with anyone you choose. Simply send them the link to your album using the "Share" feature in your album area.

What is the system requirements for the QS Software? back to top
In order to use the Photo Finale QS software on your PC you will need:

• Windows XP, 98, or 2000
• Internet Explorer 5.01 or higher (or Firefox)
• 64 Megabytes RAM
• 266Mhz or faster processor
• 40 Megabytes free disk space

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